FAQ

Frequently Asked Questions (FAQ) – Falastique™

🌿 20% of every purchase goes directly to projects supporting aid, education, and Palestinian culture.

1. How can I place an order?
   You can easily place an order through our website by selecting the desired product, adding it to your cart, and completing the checkout process.

2. How do I know if my order was successful?
   After completing your order, you will automatically receive a confirmation email with all the details of your purchase.

3. How long does delivery take?
   We aim to deliver orders within 2–5 business days. Exact delivery times depend on your location and product availability.

4. Can I return my order?
   Yes, products can be returned within 14 days of receipt. Please contact our customer service at info@falastique.com for return instructions. Note: products that cannot be returned for hygienic or health reasons are excluded.

5. What should I do if I receive a damaged product?
   Contact our customer service immediately at info@falastique.com, so we can resolve the issue promptly or replace the product.

6. Are the products safe to use?
   Yes, all our products are carefully selected and tested to meet applicable safety and quality standards. Always follow the included instructions for optimal results.

7. Can I modify or cancel my order?
   We recommend contacting our customer service as soon as possible at info@falastique.com. Depending on the status of your order, we may be able to make changes or process cancellations.

8. How can I stay updated on offers and new products?
   Subscribe to our newsletter or follow us on social media to be the first to know about special promotions, new products, and exclusive deals.

9. How is my privacy protected?
   We respect your privacy and use your data solely to process orders, payments, and provide customer service. See our full [Privacy Policy] for more information.